Politique de livraison

At LUNA DESIGNER SHOP, we are committed to providing a secure, transparent, and reliable shopping experience. Each order goes through a careful preparation and confirmation process before shipment.

Order Processing & Product Confirmation：

After your order is placed, our team will begin preparing your item on the next business day.

The standard processing time is approximately 1–3 business days.

During this process, every item undergoes a final quality inspection to ensure that product details and condition meet our standards.

Before shipment, we will provide actual photos and videos of your specific item via WhatsApp or email. These materials are taken without editing or color adjustments, allowing you to review the product details before delivery.

Please carefully confirm:

Product style
Color
Size
Details
Packaging

Once you confirm that everything is satisfactory, your order will be dispatched on the same business day.

Packaging：

Many items include packaging accessories such as:

Boxes
Dust bags
Cards
Ribbons
Other related packaging materials

Packaging may vary depending on the specific product.

For items that do not include a box originally, we will inform customers in advance. All products are carefully packed in protective cardboard packaging to help prevent damage or deformation during transportation.

Shipping Time & Delivery

ll orders include free shipping.

After your order has been shipped, Most customers receive their packages within an estimated 15–18 business days after shipment.

Please note that delivery times are estimates and may vary depending on the destination country, customs procedures, and other unforeseen circumstances.

Tracking information will be provided via WhatsApp or email after shipment.

Shipping Method & Customs

We use reliable international shipping channels to provide secure and efficient delivery services worldwide.

For eligible destinations, we provide duty-paid shipping services, meaning customers generally do not need to pay additional customs duties, import taxes, or related fees upon delivery.

The most suitable shipping method and carrier may vary depending on the destination and logistics conditions. Our logistics partners will select the most reliable option for each order.

Although we carefully select reliable shipping routes, international shipments may occasionally experience delays due to circumstances beyond our control, including:

– Customs clearance procedures
– Changes in import regulations
– Tariff policy adjustments
– Weather conditions
– Carrier delays
– Other unexpected logistics situations

If a shipment is affected by customs-related issues, we will work with our logistics partners to assist in resolving the situation and provide an appropriate solution, If a shipment cannot be delivered due to customs-related issues，we will work with our logistics partners to provide an appropriate solution, including reshipment when applicable.

Express Shipping Requests

Our standard shipping method is designed to provide a balance between reliability, security, and delivery cost.

We are unable to guarantee delivery dates for urgent orders.

If you require a specific express carrier or customized shipping service, please contact us before placing your order. Any additional shipping costs will be the responsibility of the customer.

Business Days

Business days refer to Monday through Friday and exclude weekends and public holidays.