Politique de confidentialité
At LUNA DESIGNER SHOP, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how LUNA DESIGNER SHOP (“we”, “us”, or “our”) collects, uses, protects, and processes your personal information when you visit our website, place an order, or communicate with us.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of personal information when you use our website or purchase our products:
1. Information You Provide
When you place an order, contact us, or communicate with our customer service team, we may collect information including:
- Full name
- Email address
- Phone number
- Shipping address
- Billing information
- Order details
- Communication records between you and our customer service team
Payment information is processed securely through third-party payment providers. We do not store your complete credit or debit card information on our servers.
2. Information Automatically Collected
When you visit our website, we may automatically collect certain information, including:
- Device information
- Browser type
- IP address
- Operating system
- Website usage information
- Pages visited and interaction with our website
This information helps us improve website performance, security, and customer experience.
How We Use Your Information
We use your personal information for the following purposes:
Processing Orders
We use your information to:
- Process and fulfill your orders
- Confirm your order details
- Arrange shipping and delivery
- Provide tracking information
- Communicate with you regarding your purchase
Customer Support
We use your information to:
- Respond to inquiries
- Provide assistance with orders
- Resolve issues or requests
Security and Fraud Prevention
We may use personal information to:
- Verify transactions
- Detect and prevent fraudulent activity
- Protect our customers and business
- Maintain website security
Improving Our Services
We may use information to:
- Improve our products
- Analyze website performance
- Enhance customer experience
Sécurité des paiements
All payments made through our website are processed securely by trusted third-party payment providers.
We do not collect or store your complete payment card details.
Payment providers may process your payment information according to their own privacy policies and security standards.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Improve website functionality
- Analyze website traffic
- Provide a better shopping experience
You may choose to disable cookies through your browser settings; however, some website features may not function properly.
Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only when necessary to provide our services, including with:
- Payment processing providers
- Shipping and delivery companies
- Website service providers
- Fraud prevention and security services
These third parties only receive the information necessary to perform their services.
We may also disclose information when required by law or when necessary to protect our rights, prevent fraud, or enforce our policies.
Data Security
We take reasonable technical and administrative measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
Although we take appropriate security measures, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.
Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders
- Provide customer service
- Meet legal, accounting, or regulatory requirements
- Prevent fraud and enforce our policies
Your Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing activities
If you would like to exercise your rights, please contact us.
We will respond to your request within a reasonable timeframe according to applicable laws.
Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of any third-party websites before providing personal information.
Children’s Privacy
Our website and services are intended for adults.
We do not knowingly collect personal information from children under the age of 16.
If we become aware that personal information has been collected from a child, we will take appropriate steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.
Any updates will be posted on this page with a revised effective date.
Your continued use of our website after changes are made means that you accept the updated Privacy Policy.